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Evidence Guide: MSS408004 - Develop the value stream

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS408004 - Develop the value stream

What evidence can you provide to prove your understanding of each of the following citeria?

Review relationship with value stream members

  1. Identify areas which could be improved.
  2. Develop position of own organisation with regard to these areas.
  3. Discuss areas of interest (within relevant regulatory framework) with relevant value stream personnel and develop position of own organisation with regard to any issues raised.
  4. Develop an agreed list of areas for action.
  5. Validate list with own management.
  6. Agree on a framework for progressing agreed list.
Identify areas which could be improved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop position of own organisation with regard to these areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss areas of interest (within relevant regulatory framework) with relevant value stream personnel and develop position of own organisation with regard to any issues raised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an agreed list of areas for action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate list with own management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on a framework for progressing agreed list.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage changes

  1. Take required actions within own organisation to implement changes.
  2. Monitor progress of changes within own organisation.
  3. Take required actions to ensure changes achieve their objective.
  4. Monitor changes across value stream and their impacts.
  5. Provide appropriate assistance to value stream members implementing agreed changes.
Take required actions within own organisation to implement changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of changes within own organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take required actions to ensure changes achieve their objective.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes across value stream and their impacts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate assistance to value stream members implementing agreed changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage ongoing relationship with value stream members

  1. Undertake regular review of value stream relationships.
  2. Review benefits obtained and costs incurred by value stream members.
  3. Review benefits obtained by customer/value stream as a whole.
  4. Optimise benefit/cost distributions and ratios across the value stream.
  5. Explore areas of mutual benefit.
  6. Analyse value stream synergies and conflicts.
  7. Develop approaches to maximise customer benefit flowing from the value stream.
Undertake regular review of value stream relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review benefits obtained and costs incurred by value stream members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review benefits obtained by customer/value stream as a whole.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Optimise benefit/cost distributions and ratios across the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore areas of mutual benefit.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse value stream synergies and conflicts.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop approaches to maximise customer benefit flowing from the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review relationship with value stream members

1.1

Identify areas which could be improved.

1.2

Develop position of own organisation with regard to these areas.

1.3

Discuss areas of interest (within relevant regulatory framework) with relevant value stream personnel and develop position of own organisation with regard to any issues raised.

1.4

Develop an agreed list of areas for action.

1.5

Validate list with own management.

1.6

Agree on a framework for progressing agreed list.

2

Manage changes

2.1

Take required actions within own organisation to implement changes.

2.2

Monitor progress of changes within own organisation.

2.3

Take required actions to ensure changes achieve their objective.

2.4

Monitor changes across value stream and their impacts.

2.5

Provide appropriate assistance to value stream members implementing agreed changes.

3

Manage ongoing relationship with value stream members

3.1

Undertake regular review of value stream relationships.

3.2

Review benefits obtained and costs incurred by value stream members.

3.3

Review benefits obtained by customer/value stream as a whole.

3.4

Optimise benefit/cost distributions and ratios across the value stream.

3.5

Explore areas of mutual benefit.

3.6

Analyse value stream synergies and conflicts.

3.7

Develop approaches to maximise customer benefit flowing from the value stream.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review relationship with value stream members

1.1

Identify areas which could be improved.

1.2

Develop position of own organisation with regard to these areas.

1.3

Discuss areas of interest (within relevant regulatory framework) with relevant value stream personnel and develop position of own organisation with regard to any issues raised.

1.4

Develop an agreed list of areas for action.

1.5

Validate list with own management.

1.6

Agree on a framework for progressing agreed list.

2

Manage changes

2.1

Take required actions within own organisation to implement changes.

2.2

Monitor progress of changes within own organisation.

2.3

Take required actions to ensure changes achieve their objective.

2.4

Monitor changes across value stream and their impacts.

2.5

Provide appropriate assistance to value stream members implementing agreed changes.

3

Manage ongoing relationship with value stream members

3.1

Undertake regular review of value stream relationships.

3.2

Review benefits obtained and costs incurred by value stream members.

3.3

Review benefits obtained by customer/value stream as a whole.

3.4

Optimise benefit/cost distributions and ratios across the value stream.

3.5

Explore areas of mutual benefit.

3.6

Analyse value stream synergies and conflicts.

3.7

Develop approaches to maximise customer benefit flowing from the value stream.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to develop one (1) or more value streams and to:

review current relationship with value stream members

develop an agreed list of improvements

manage the changes as they are made to the relationships

manage the ongoing relationship with value stream members.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop value steam relationships, including knowledge of:

influence, persuasion and negotiation techniques

competitive systems and practices tools relevant to the value steam

benefit/cost analysis techniques

effective communication techniques across the value stream

legislative and regulatory issues associated with working along the value stream.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Stages where value stream actions may occur includes one or more of:

sales outlet/representative

information gathering, data analysis and research

product design

raw material sourcing

intermediate processing

final assembler/collation/preparation

support services (e.g. accounting, finance and legal)

storage and delivery to customer

after market support.

Change includes one or more of:

to plant, procedures or practice

continuous improvement (or an improvement event/project)

intended to make an improvement or to implement new products, technology or systems

the implementation of a change.

Formats for presentation of information include one or more of:

graphs or other appropriate visual forms

written (words) in hard copy or digital form

oral (individually, in groups or larger audiences).

Stakeholders include one or more of:

work team members,

value stream members

other stakeholders likely to be impacted.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

to process, plant, products, procedures or practice

changes to ensure positive benefits are maintained.

Manager includes one or more of:

a person who has a formal, permanent position

a person who has an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations.